1. Introduction
Welcome to NovaABuy. Your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. This Refund & Return Policy outlines how returns, refunds, and exchanges work—so you can shop with peace of mind.
2. Why a Refund Policy Matters
A transparent return policy reduces cart abandonment, builds trust, and encourages repeat business. In fact, over 68% of online shoppers review the return/refund policy before purchasing, and a seamless process can significantly boost customer loyalty.saara.io
3. Return & Refund Timeframe
- Standard Refunds: Return eligible items within 30 days of delivery for a full refund.Nanova Biomaterials Inc.ShipBob
- Extended Option: We may offer store credit up to 60 days post-delivery at our discretion.
4. Eligible vs. Ineligible Items
Eligible for Return & Refund:
- Items that are unused, undamaged, and in original packaging with all tags intact.saara.ioNanova Biomaterials Inc.
Not Eligible:
- Final Sale or discounted/clearance items.
- Items that are used, altered, or missing packaging/tags.
- Perishable goods, personal hygiene products, or custom-made items.
5. Refund Options
Depending on the case, refunds may be issued as:
- Full Refund to original payment method.
- Store Credit (especially post 30-day window).
- Exchange for a different product or size, subject to availability.
6. How to Initiate a Return
- Contact our support team via support@novaabuy.store or through the Contact Us page.
- Include:
- Order number and date.
- Item(s) you wish to return.
- Reason for return (e.g., wrong item, defective, change of mind).
- We’ll reply within 2 business days with a Return Authorization (RA) and instructions.
7. Shipping & Handling
- Defective or Incorrect Items: NovaABuy covers return shipping costs.
- All Other Returns: Customers are responsible for return shipping.
- Packaging Tips: Use secure packaging. Ensure the RA number is clearly displayed. Returns without RA or damaged in transit may face partial or no refund.
8. Restocking or Fee Details
- Returns missing tags or original packaging may be subject to up to a 20% restocking fee.Chargebacks911saara.io
- Return shipping costs may be deducted from your refund unless the return is due to our error.
9. Refund Processing Time
- Refunds to payment method: processed within 5–10 business days after item receipt and approval.novabydesignssaara.io
- Store Credit or Exchange: generally processed within 3–5 business days.
- You’ll be notified via email once the item is received and refund is initiated.
10. Defective or Damaged Items
If your items arrive damaged or are defective:
- Contact us within 3 days of delivery.
- Send photos of the issue along with your order details.
- Upon approval, we’ll cover return shipping and provide a full refund or replacement.
11. Canceling Orders
- You may cancel an order before it ships for a full refund.
- Once shipped, orders must be returned using the standard process above.
12. Digital Products
If we offer digital downloads:
- Refunds are available only if the product is undelivered or unenjoyable due to technical issues.
- No refunds once the item is downloaded or successfully accessed.
13. Handling Disputes & Chargebacks
We encourage resolving issues directly with our support team. Chargebacks can result in delays and additional fees, so it’s best to reach out first for a quick resolution.
14. International Orders
- Return shipping costs for international customers are usually borne by the customer unless the return results from a NovaABuy error.
- Customs duties or import fees are non-refundable.